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Portillo Fences and Gates

Legal

Privacy Policy

Last Updated: June 2026

Introduction

Portillo Fences and Gates ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our fencing, gate, automatic-gate, access-control, railing, and related installation and repair services in the Hudson Valley and Westchester, New York.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

This policy also explains the privacy rights available to residents of states with comprehensive consumer privacy laws, including New York and others, and to visitors located outside the United States. See the "Your Privacy Rights and Choices" and "International Visitors" sections below.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a Free Estimate or Quote: Name, phone number, email address, property address, and project details
  • Contact Us: Name, phone number, email address, and message content
  • Schedule Services: Contact information, service address, property details, and preferred appointment times
  • Make Payments: Billing information and payment method details (processed securely through our payment processors)
  • Communicate with Us: Any information you choose to provide by phone, email, or in person

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Information: Pages visited, time spent on pages, links clicked, and referring website
  • Location Information: General geographic location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies and similar analytics technologies, only after you accept cookies (see the "Cookies and Tracking Technologies" section)

Information from Third Parties

We may receive information about you from third parties, including:

  • Business Partners: Referral partners and suppliers we work with
  • Social Media: If you interact with us on social media platforms
  • Review Platforms: Reviews and ratings you post on Google or other platforms

Property and Project Information

In the course of providing our services, we collect:

  • Property Details: Surface types, type and condition of existing fences, gates, railings, posts, and property lines relevant to the work
  • Project Information: Scope of work, site conditions, and project photos
  • Site Assessment Data: Access points, landscaping near work areas, and water and power access
  • Project Documentation: Estimates, invoices, and completion records

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

  • Scheduling and performing fence and gate installation, gate automation, access control, railing, and repair work
  • Preparing estimates and project proposals
  • Communicating about your project status and timeline
  • Coordinating materials and crew scheduling
  • Documenting completed work and maintaining service records

Business Operations

  • Processing payments and managing accounts
  • Managing customer relationships and service history
  • Quality control and service improvement
  • Training and safety programs

Communication

  • Responding to your inquiries and requests
  • Sending appointment reminders and service notifications
  • Providing customer support and addressing concerns
  • Following up on completed projects

Legal and Safety Compliance

  • Complying with New York state and local regulations
  • Maintaining insurance records and documentation
  • Responding to legal requests and protecting our rights
  • Ensuring worksite safety and liability management

Website Improvement

  • Analyzing website traffic and user behavior
  • Improving website functionality and user experience
  • Troubleshooting technical issues
  • Preventing fraud and security threats

How We Share Your Information

We do not sell your personal information, and we do not share your personal information for targeted or cross-context behavioral advertising. We may share your information in the following limited circumstances:

Service Providers

  • Payment Processors: To process your payments securely
  • Website and Analytics Providers: Our website host and our analytics providers (Google and Microsoft), who may only use the information to perform services for us
  • Insurance Providers: For coverage verification and claims processing
  • Suppliers: For materials needed to complete your project

Government and Regulatory Authorities

  • New York State and Local Agencies: For regulatory compliance when required
  • Law Enforcement: When required by law or to protect rights and safety
  • Courts and Legal Processes: In response to subpoenas, court orders, or legal proceedings

Business Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

With Your Consent

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to understand how visitors use our site so we can improve it. Cookies are small data files stored on your device.

We use cookies for analytics only. We do not use advertising, remarketing, or ad-targeting cookies, and we instruct our analytics tools to deny advertising and ad-personalization signals.

Types of Cookies We Use

Essential Cookies (Required for website operation)

  • Basic website functionality, security, and remembering your cookie choice

These cookies cannot be turned off because the website will not work properly without them. They do not track you across other websites.

Analytics Cookies (Help us understand website usage)

  • Google Analytics 4 cookies
  • Microsoft Clarity cookies
  • Page view and interaction measurement

Analytics cookies load only after you accept cookies, and not at all if you decline or send a Global Privacy Control signal.

Third-Party Cookies

Our analytics cookies are set by the following providers, each governed by its own privacy policy:

Cookie Duration

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for set periods (typically up to two years)

Your Cookie Choices and Consent

How we ask for cookie consent depends on where you are located, because privacy laws differ by state and country.

Visitors located in the United States. For non-essential (analytics) cookies, our cookie banner lets you accept or decline. We also honor opt-out preference signals such as Global Privacy Control (GPC). See "Universal Opt-Out and Global Privacy Control (GPC)" below.

Visitors located outside the United States (including the EU/EEA, the UK, and similar jurisdictions). We treat non-essential cookies as opt-in. Analytics cookies are blocked until you give affirmative, informed consent through our cookie banner. You can change or withdraw your consent at any time using the "Cookie Settings" link in our website footer. See "International Visitors" below.

Universal Opt-Out and Global Privacy Control (GPC)

We recognize browser-based universal opt-out mechanisms, including the Global Privacy Control (GPC) signal. If you visit our website using a browser or browser extension that sends a GPC signal, we treat it as a valid request to opt out, and analytics cookies do not load.

You can enable GPC by:

  • Using a browser that supports GPC (such as Brave, or Firefox with the setting enabled)
  • Installing a browser extension that sends the GPC signal
  • Following the instructions at https://globalprivacycontrol.org/

Because GPC is tied to a specific browser or device, you will need to enable it on each browser and device you use.

Managing Cookies Through Your Browser

You can also control cookies through your browser settings:

  • Chrome: Settings, then Privacy and security, then Cookies and other site data
  • Firefox: Settings, then Privacy and Security, then Cookies and Site Data
  • Safari: Preferences, then Privacy, then Cookies and website data
  • Edge: Settings, then Cookies and site permissions

Impact of Blocking Cookies: Disabling cookies will not prevent you from viewing our website content or contacting us for services.

Analytics Tracking Tools

We use the following analytics tools to understand and improve our website. We use them for analytics only, not for advertising.

Google Analytics 4 (Google LLC)

Microsoft Clarity (Microsoft Corporation)

Google Search Console (Google LLC)

We do not run targeted advertising or remarketing. If you decline cookies, enable GPC, or are an international visitor who has not consented, these tools do not load.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include access controls, secure communication channels, and limiting employee access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Breach Notification

If we become aware of a data breach affecting your personal information, we will notify you and any required authorities as required by applicable law. This includes notification under the New York SHIELD Act, the privacy laws of other U.S. states where you may reside, and other applicable data-protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Project Information: We retain estimates, invoices, and service records for our warranty, accounting, and liability purposes.
  • Contact Information: We retain contact information for active and past customers to maintain service history and for legitimate business purposes.
  • Financial Records: We retain payment and financial records according to tax and accounting requirements.

You may request deletion of your personal information by contacting us, subject to legal retention requirements.

Your Privacy Rights and Choices

We provide the privacy rights described below to all visitors. Some rights are required by specific laws, but we extend the core choices (access, correction, deletion, and opt-out) to everyone.

Rights Available to You

Depending on where you live, you may have the right to:

  • Access: Confirm whether we process your personal information and request a copy of it
  • Correct: Request correction of inaccurate or incomplete personal information
  • Delete: Request deletion of personal information we have collected from you
  • Portability: Obtain a copy of your data in a portable, usable format
  • Opt Out: Opt out of the sale of personal information, targeted advertising, and certain profiling
  • Withdraw Consent: Withdraw any consent you previously gave for data processing
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights

How to Exercise Your Rights

You can submit a request by:

We will verify your identity before fulfilling a request, typically by confirming details associated with your contact or project records. You may use an authorized agent to submit a request on your behalf where the law allows. We will respond within the timeframe required by the law that applies to you (generally 45 days in most U.S. states). If we deny your request, you may appeal by contacting us with the word "Appeal" in your message.

U.S. State Privacy Laws

Comprehensive consumer privacy laws are in effect in a growing number of U.S. states, including California, Virginia, Colorado, Connecticut, Utah, Texas, Florida, Oregon, Delaware, New Jersey, New Hampshire, Nebraska, Indiana, Kentucky, Rhode Island, Tennessee, Minnesota, New York, and others. We honor the rights described above for residents of any state whose law grants them.

New York residents have rights under the New York data-security and privacy law, including the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. We honor universal opt-out signals such as GPC. We do not sell personal data or use it for targeted advertising.

Sensitive data. Where state law requires, we obtain your opt-in consent before processing sensitive personal information. We do not use website cookies to collect sensitive categories of data for advertising.

Sale of Personal Information and Targeted Advertising

We do not sell personal information, and we do not use advertising cookies or share personal information for targeted advertising. You can opt out of analytics cookies at any time by declining cookies in our banner, using the "Cookie Settings" link in the footer, or enabling Global Privacy Control (GPC) in your browser.

International Visitors

Our business is based in New York, USA, and our website is intended primarily for visitors in the United States. If you access our website from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your location.

Other International Visitors

For visitors in the EU/EEA, the United Kingdom, and other jurisdictions with GDPR-style laws, we treat non-essential cookies as opt-in and provide the same access, correction, deletion, portability, and consent-withdrawal rights described above. The legal bases we rely on are your consent (for non-essential cookies) and our legitimate interests or the performance of a contract (for providing services you request).

Children's Privacy (COPPA Compliance)

Our website and services are not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at (845) 282-3336 or use our contact form, and we will promptly delete such information from our systems.

Email Communications (CAN-SPAM Act Compliance)

We comply with the CAN-SPAM Act and all applicable email regulations.

  • Transactional Emails: Appointment confirmations, project updates, receipts, and service-related communications
  • Marketing Emails: Occasional company updates and seasonal reminders, only with your consent

You may opt out of marketing emails at any time by replying with "UNSUBSCRIBE," calling us at (845) 282-3336, or using our contact form. Even if you opt out of marketing emails, we may still send transactional emails related to your service.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

New York-Specific Information

As a New York business serving the Hudson Valley region, we comply with New York state privacy laws and regulations, including the New York SHIELD Act (data security and breach notification).

Jurisdiction: Our business serves the Hudson Valley and Westchester, New York, and is subject to the jurisdiction of the State of New York.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Portillo Fences and Gates

Phone: (845) 282-3336

Contact form: portillo-fences.com/contact-us

Service Area: Brewster, NY, Carmel, NY, Mahopac, NY, Pawling, NY, Beacon, NY, Poughkeepsie, NY, Wappingers Falls, NY, Newburgh, NY, Middletown, NY, New Paltz, NY, Kingston, NY, White Plains, NY, Port Chester, NY, Ossining, NY, Peekskill, NY, Mount Kisco, NY, Tarrytown, NY, New City, NY, Spring Valley, NY, Suffern, NY, Yonkers, NY.

Business Hours: Monday to Friday, 8:00 AM to 5:00 PM

Licensed and Insured

Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where the law requires consent for cookies or data processing, we obtain that consent through our cookie banner and consent tools rather than through your continued use of the site alone.

Service Area: Brewster, NY, Carmel, NY, Mahopac, NY, Pawling, NY, Beacon, NY, Poughkeepsie, NY, Wappingers Falls, NY, Newburgh, NY, Middletown, NY, New Paltz, NY, Kingston, NY, White Plains, NY, Port Chester, NY, Ossining, NY, Peekskill, NY, Mount Kisco, NY, Tarrytown, NY, New City, NY, Spring Valley, NY, Suffern, NY, Yonkers, NY, and the surrounding Hudson Valley and Westchester communities.

Licensed and Insured | Serving the Hudson Valley and Westchester, New York

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